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Aurex.Payments

Health, Wellness and Medical

Supplements and Nutraceuticals Payment Processing

Supplement brands sit in one of the most closely reviewed ecommerce categories, largely because of product-claim history and continuity offers rather than the products themselves. A clean application usually turns on substantiated claims, documented sourcing and a refund policy that matches how the business actually behaves.

Category

Health, Wellness and Medical

Product claims, ingredient sourcing, professional licensing and subscription behaviour all shape how these applications are reviewed.

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What Underwriting Tends to Focus On

Every category has its own pattern of questions. For supplements and nutraceuticals, reviewers usually concentrate on the points below — which is also the order we work through them when preparing your file.

  • Product claims on the website, ad creative and packaging
  • Ingredient sourcing, manufacturing and certificates of analysis
  • Whether the offer includes a trial, autoship or continuity component
  • Refund, return and satisfaction-guarantee handling
  • Historical dispute ratio and the reasons behind it

Documents to Have Ready

The baseline file is the same across categories. Anything category-specific sits on top of it. Requirements ultimately depend on the provider reviewing the application.

Standard file

  • Government identification for each beneficial owner
  • Incorporation or business-registration documents
  • Proof of business address
  • Recent processing statements, where available
  • Bank letter or void cheque
  • Product or service information

Often requested for this category

  • Certificates of analysis or manufacturer documentation
  • Ingredient and label information for lead products
  • Any regulatory correspondence relating to claims

Who decides

All approvals, pricing, reserve requirements, settlement schedules and account terms are determined by the applicable processor, acquiring institution, gateway or underwriting provider. Nothing on this website is an offer, a guarantee of approval, or a commitment to specific terms.

Related

Other Health & Wellness Categories

Businesses often sit across more than one of these. If several describe what you do, mention it on the application.

  • Peptides and Research Products

    Support for laboratory and research-use-only suppliers where labelling, intended use and jurisdiction are decisive.

    Learn more

  • Skincare and Cosmetics

    Payment support for beauty, skincare and cosmetic brands selling direct to consumer, by subscription or through retail.

    Learn more

  • Health and Fitness

    Processing for gyms, studios, training programmes, fitness apps and equipment retailers with recurring or one-off billing.

    Learn more

  • Medical Supplies

    Support for distributors and retailers of medical devices, durable equipment and clinical consumables.

    Learn more

Questions

Before You Apply

The same questions come up across every category. These answers are deliberately free of promises about rates, approvals, reserves or timelines.

All approvals, pricing, reserve requirements, settlement schedules and account terms are determined by the applicable processor, acquiring institution, gateway or underwriting provider. Nothing on this website is an offer, a guarantee of approval, or a commitment to specific terms.

Find the Right Payment Solution for Your Business

Tell us about your business, current processing situation, and growth plans. Our team will review the information and explain the available next steps.

Submitting a form does not guarantee approval and does not create a contractual relationship. It begins a review conversation so we can explain the options that may be available to your business.