Privacy Policy

Aurex Payments is the controller of personal information collected through this website. Our registered address and contact details are set out on the Contact page.

For privacy questions, or to exercise any of the rights described below, contact info@aurexpayments.com. We handle requests directly and appoint a local representative where applicable law requires one.

We collect information you provide directly and a limited amount collected automatically.

Identity documents and financial records are sensitive. We ask you to send only what is necessary, and we do not ask for full payment-card numbers, complete bank credentials or passwords.

Where uploads are enabled, documents are stored through contracted hosting and storage providers using encrypted connections and access controls. Access is restricted to personnel and service providers who need the information for the stated purpose. If your requirements demand a different transfer method, contact us before uploading documents.

We use personal information for the purposes below.

We share information only where it is necessary to deliver the service or where we are required to.

We work with businesses across North America, South America, Europe and Asia, so information may be processed outside the country where it was collected. When a transfer requires additional safeguards, we use contractual, organisational or other lawful measures appropriate to the destination and the information involved.

We keep enquiries, application records and supporting documents only for as long as reasonably necessary to respond, provide the requested service, maintain business and compliance records, resolve disputes, and meet legal obligations. Retention is reviewed periodically, after which information is deleted, anonymised or securely archived as appropriate.

You may ask us to delete information earlier. We will honour the request unless retention is required or permitted for legal, security, fraud-prevention, record-keeping or dispute-resolution purposes.

Depending on where you are located, you may have the right to access the information we hold about you, correct it, delete it, restrict or object to its use, receive a portable copy, and withdraw consent where consent is the basis we rely on.

To make a request, contact info@aurexpayments.com. We may need to verify your identity and authority to make the request. If you are unhappy with our response, you may complain to the privacy or data-protection authority in your jurisdiction; Canadian residents may contact the Office of the Privacy Commissioner of Canada.

We use technical and organisational measures appropriate to the information we hold, including encryption in transit, restricted access, and logging. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

This website uses a small number of cookies and similar technologies. Details, including how to change your choices, are in our Cookie Policy.

We may update this policy. Material changes will be reflected in the “last updated” date above, and where required we will seek fresh consent.