Contact
Talk to Someone Who Will Give You a Straight Answer
Whether you are ready to apply or still working out what you need, tell us about the business and we will explain the realistic options — including when there are none.
Contact details
Concord, ON L4K 2M9
Canada
We do not publish response-time commitments.
Choose a department
Send It Straight to the Right Inbox
Three mailboxes, each read by the people who can actually answer. Using the right one saves a forwarding step.
General enquiries
For general questions, payment-processing enquiries and partnership discussions.
info@aurexpayments.comApplications
For new merchant applications, application documents and application-status questions.
application@aurexpayments.comCustomer support
For existing-client support, account questions, integrations and technical assistance.
support@aurexpayments.com
Where to start
Pick Whichever Fits Where You Are
There is no wrong entry point. A short question is as welcome as a completed application.
Submit an application
The full intake form. Best if you already know you want a processing review.
Get startedBook a consultation
A conversation first. Useful if you are weighing options or unsure what you need.
Request a timeSend a general enquiry
Questions about scope, coverage, documentation or anything else.
Send a messageGet support as a client
Already processing with an account we helped place? Raise a support request instead.
Open a support request
Send a message
Tell Us What You Need
Seven fields. Enough for us to give you a useful reply rather than a brochure — it reaches us at info@aurexpayments.com.
What submitting means
Submitting a form does not guarantee approval and does not create a contractual relationship. It begins a review conversation so we can explain the options that may be available to your business.